Frequently Asked Questions

What happens when I bring my child to TOTS?

Our service is very individualised to the person, so everyone’s process will look a little bit different. In general, we will make an initial appointment [1 hour in duration] and send out some paperwork to fill in and return prior to your appointment so that we can get to know your child and their situation.

At your appointment the occupational therapist will greet you and your child. The room will be setup with some toys and activities that children like to do. At first the occupational therapist will play with your child and help make them feel calm and settled. We then turn our focus on you to ask questions regarding your child’s current abilities and discuss your concerns.

Whilst this is happening we will also keep your child busy with activities and toys. This is part of our job. We are very good at observing your child’s abilities and talking with you at the same time. We are making notes about your child as they play and explore the activities we give them. Once we have all our information from you, we then will play with your child to gain further understanding regarding their skills and abilities.

From then, we work out a plan going forward based on your specific needs, and our journey begins.

How can I claim for my visit?

We are registered providers through the National Disability Insurance Scheme (NDIS). We have HICAPS facilities to claim private health rebates, and EFTPOS on site. We also work with insurance agencies and other health care schemes as necessary.

I have NDIS funding, how will this work?

We are registered NDIS Providers. Contact us for an appointment.

Do I need a referral?

You do not need a specific referral from a GP or paediatrician to access OT services! Medicare based clients will need a referral to claim this benefit.

How do I give feedback?

We always ensure we meet standards for healthcare best practice, including providing clients with the ability to give feedback. If you email us at welcome@townsvilleot.com, we can provide you with our feedback form.

Our Fee Schedule

NDIS Agency Managed & Plan Managed Participants:

Initial Intake – 60 mins

$193

An initial intake assessment held at the clinic to identify your child’s goals and includes interview with parents and assessment of your child current abilities.

Plan Meeting – 60 mins

$193

A standard consult where we develop a therapy plan to help set out how we will achieve your NDIS goals.

Individual Session – 60 mins

$193

Individual therapy sessions working towards achieving your child’s goals.

Individual Session – 45 mins

$144.75

Individual therapy sessions working towards achieving your child’s goals.

Individual Session – 30 mins

$96.50

Individual therapy sessions working towards achieving your child’s goals.

Community Session – 60 mins

$193

Home, daycare or school.
45 minute therapy session + 15-minute prep.

Individual therapy sessions working towards achieving your child’s goals in either home or daycare/school.

Includes therapist’s prep time to attend the visit (prep for the visit, short distance travel, parking, sign in at office and collection of your child).

Please note: If travel is required more than 15 minutes each way, travel will also be charged at the hourly rate. Your therapist will discuss as required.

Community Session – 45 mins

$144.75

Home, daycare or school.
30 minute therapy session + 15-minute prep.

Individual therapy sessions working towards achieving your child’s goals in either home or daycare/school.

Includes therapist’s prep time to attend the visit (prep for the visit, short distance travel, parking, sign in at office and collection of your child).

Please note: If travel is required more than 15 minutes each way, travel will also be charged at the hourly rate. Your therapist will discuss as required.

Group Session – 90 mins

$130

1 therapist – 4 participants.
90 minute group session + prep/pack.

Group therapy sessions targeting your child’s identified goals.

Price is per session attended.
Includes therapist prep and pack up time and any incidentals (photocopying, food etc.)

Please note: Short term cancelation policy does not apply. To cancel without fee, 14 business days’ notice is required.

Group Session (a) – 60 mins

$73

1 therapist – 4 participants.
60 minute group session + prep/pack.

Group therapy sessions targeting your child’s identified goals.

Price is per session attended.
Includes therapist prep and pack up time and any incidentals (photocopying, food etc.)

Please note: Short term cancelation policy does not apply. To cancel without fee, 14 business days’ notice is required.

Group Session (b) – 60 mins

$145

1 therapist – 2 participants.
60 minute group session + prep/pack.

Group therapy sessions targeting your child’s identified goals.

Price is per session attended.
Includes therapist prep and pack up time and any incidentals (photocopying, food etc.)

Please note: Short term cancelation policy does not apply. To cancel without fee, 14 business days’ notice is required.

Progress Reporting

$193

This is an annual report provided to you in preparation for your NDIS planning meeting. You need to provide us with a minimum of 14 days notice for this report.

* If further time is required your therapist will discuss this with you.

Resources Development

$193

Development of therapeutic items including visual schedules, social stories, home programs



Private Participants:

Initial Intake – 60 mins

$180

An initial intake assessment held at the clinic to identify your child’s goals and includes interview with parents and assessment of your child current abilities.

Plan Meeting – 60 mins

$180

A standard consult where we develop a therapy plan to help set out how we will achieve your NDIS goals.

Individual Session – 60 mins

$180

Individual therapy sessions working towards achieving your child’s goals.

Individual Session – 45 mins

$135

Individual therapy sessions working towards achieving your child’s goals.

Individual Session – 30 mins

$90

Individual therapy sessions working towards achieving your child’s goals.

Community Session – 60 mins

$180

Home, daycare or school.
45 minute therapy session + 15-minute prep.

Individual therapy sessions working towards achieving your child’s goals in either home or daycare/school.

Includes therapist’s prep time to attend the visit (prep for the visit, short distance travel, parking, sign in at office and collection of your child).

Please note: If travel is required more than 15 minutes each way, travel will also be charged at the hourly rate. Your therapist will discuss as required.

Community Session – 45 mins

$135

Home, daycare or school.
30 minute therapy session + 15-minute prep.

Individual therapy sessions working towards achieving your child’s goals in either home or daycare/school.

Includes therapist’s prep time to attend the visit (prep for the visit, short distance travel, parking, sign in at office and collection of your child).

Please note: If travel is required more than 15 minutes each way, travel will also be charged at the hourly rate. Your therapist will discuss as required.

Group Session – 90 mins

$120

1 therapist – 4 participants.
90 minute group session + prep/pack.

Group therapy sessions targeting your child’s identified goals.

Price is per session attended.
Includes therapist prep and pack up time and any incidentals (photocopying, food etc.)

Please note: Short term cancelation policy does not apply. To cancel without fee, 14 business days’ notice is required.

Group Session (a) – 60 mins

$67.50

1 therapist – 4 participants.
60 minute group session + prep/pack.

Group therapy sessions targeting your child’s identified goals.

Price is per session attended.
Includes therapist prep and pack up time and any incidentals (photocopying, food etc.)

Please note: Short term cancelation policy does not apply. To cancel without fee, 14 business days’ notice is required.

Group Session (b) – 60 mins

$135

1 therapist – 2 participants.
60 minute group session + prep/pack.

Group therapy sessions targeting your child’s identified goals.

Price is per session attended.
Includes therapist prep and pack up time and any incidentals (photocopying, food etc.)

Please note: Short term cancelation policy does not apply. To cancel without fee, 14 business days’ notice is required.

Progress Reporting

$180

This is an annual report provided to you in preparation for your NDIS planning meeting. You need to provide us with a minimum of 14 days notice for this report.

* If further time is required your therapist will discuss this with you.

Resources Development

$180

Development of therapeutic items including visual schedules, social stories, home programs



Would you like to book an appointment or just have a few questions?

Get in Touch